How long does it take for my order to ship?
Standard retail orders are typically processed between 7-14 business days. Wholesale orders generally take 4-6 weeks. Please email or call us if you have any questions about your order or need to place a RUSH order.
What about the shipping charges?
Please note that shipping charges will be calculated at time of shipment. We have done this because online estimates that are given by the carriers do not handle multiple packages or residential deliveries in a precise manner and tend to show much higher charges. Please be assured that you will be charged properly.
Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. Please note, Samplers Country Collectibles is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.
Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of Missouri. For all Missouri orders a sales tax of 7.25% does apply on ALL retail orders..
Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.
How do I make a wish list or gift registry?
You can create a wish list by utilizing the gift registry feature located on the bottom left of our web site. Place the items you would like in the shopping cart (don't worry you won't have to order them!). Once you've added your items you can choose to move them to your wish list (gift registry). You will need to create an account with our site to be able to save your list.
What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.
Do you offer gift wrapping?
Yes we do offer gift wrapping and will ship you order to a third party at your request. Simply Select Gift Wrapping on the lower left side of the home page and follow the directions provided. We gift wrap all items in Monahan Papers gift wrap. Remember to send us a memo with your third party information including name, address and phone number.
Can I find your products locally?
Our goods are carried in stores all around the world. We will be updating the site to include “Where you can find us” shortly.
The Basics about our packaging:
We get a lot of questions/comments from our customers about our packaging and the amount of packing materials we use. Since Monahan Papers is a subsidiary of Samplers Country Collectibles sustainability and customer service are at the heart of our business, and packaging is a careful balance of both. We try and use the most environmentally friendly packaging at the best value. And while our packaging materials might seem excessive, we want to ensure that your items are not damaged in shipping.
What are we putting in your mailbox?
◦90% of our packages are sent in recycled cardboard boxes sealed with tape. These boxes are made from 95% recycled paper and 55% post-consumer content.
◦The remaining 10% of packages are sent in mailers. Once you've opened your package we ask that you kindly discard the mailer with your mixed paper recycling.
◦About 20% of our suppliers ship us products in materials that we don't consider to be environmentally friendly. We aim to repackage 90% of that material to send to you. The materials we don't use are being sent to a waste facility that sorts and recycles everything it can.
◦We take pride that our products are eco-friendly handmade USA wares and we are continually working to make sure that's true for our packaging too.